Trøndelag Guide Team is responsible for the processing of personal data as described in this privacy statement. In this privacy policy, we explain what kind of personal information we store and how we process it. This privacy policy applies to: trondelagguideteam.no
Personal information we collect and process
We process the following categories of personal data:
- Basic information: Name, date of birth
- Contact information: Adress, phone number, email
The personal data is collected directly from you through information you provide to us.
How we use your personal data
Delivery of service/conclusion of agreement
We use your personal data to fulfil our agreements with you, i.e. when you have ordered a product or service from us. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfil an agreement with you.
Customer relationship management
We use your personal data to manage our customer relationship with you. This may include, for example, customer service, complaint handling and error correction regarding your customer relationship. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfil an agreement with you.
Security, fraud and criminal offence detection
We process personal data in our efforts to protect our users and ourselves against fraudulent activity, misuse and criminal offences. The legal basis for processing personal data for this purpose is our legitimate interest.
Comply with legal obligations
In some cases, we are required to process personal data in order to fulfil other legal obligations. An example of this is information relating to sales, which we are obliged to record and store in accordance with the Bookkeeping Act. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfil a legal obligation incumbent on us.
Your rights
If you wish to exercise any of your rights, please contact us at post@trondelagguideteam.no.
The right to access your own data
You can request a copy of all data we process about you. Please contact us at the email address above to exercise your right of access.
Right to rectification of personal data
You have the right to ask us to correct or supplement information that is incorrect or misleading.
The right to erasure of personal data
You have the right to have your personal data erased without undue delay. You can therefore ask us to delete information about yourself at any time. However, please note that information that we are required to retain for other legal obligations (such as the Bookkeeping Act) will not be deleted.
Limitation of processing of personal data
In some situations, you can also ask us to restrict the processing of your data. You can do this by managing consents or reservations in our solutions.
Object to a processing of personal data
If we process data about you on the basis of our tasks or on the basis of a balancing of interests, you have the right to object to our processing of data about you. You can do this by managing consents or reservations in our solutions.
Data portability
You have the right to receive your personal data in a structured, commonly used and machine-readable format. Please contact us at the email address above to request access to your personal data.
You can complain about our processing of personal data
We hope you will let us know if you believe we are not complying with the rules of the Personal Data Act. If so, please first let us know through the contact or channel you have already established with us. You can also complain about our processing of personal data. You can do this to the Norwegian Data Protection Authority in Norway.
